All garments must be in their original condition, with tags attached, and sanitary protection in place. Garments that have been worn, soiled, laundered, or altered in any way will not be accepted. If we receive such non-qualifying items, we will simply return them to you. Be sure to understand the above criteria prior to sending the package to us. There are no exceptions.
We offer a 10 day window for returns. Email us within 10 calendar days from your delivery date and we'll take it back. All return and original shipping charges are the responsibility of the customer.
EXCHANGES (FREE SHIPPING - US ONLY)
We offer a 10 day window for exchanges. Email or call us within 10 calendar days form your delivery date on exchange details and we'll let you know of available stock. Customer is responsible for cost of shipping back to Dolcessa. Dolcessa will send back exchanges free of charge (US only) via First Class USPS shipping. This is a one-time allowance for all new purchases. Regular rates apply for customers who desire express / international shipping in addition to multiple exchanges for the same purchase order.
Phone: (702) 842-4115
Please send all returns / exchanges to:
Attn: Returns Dept
6551 Las Vegas Blvd
Las Vegas, NV 89119